Privacy Policy

Information We Collect

We collect personal and service-related information when you sign up for our services, contact us, or interact with our website. This includes your name, email, phone number, service address, and payment details. We may also collect information about your property type, number of bins, service preferences, and any access details such as gate codes if provided. Additionally, we collect data automatically, including IP address, browser type, website interaction details, device information, and location data if location services are enabled. Any correspondence via email, phone, or messages regarding service requests or complaints is also collected.

How We Use Your Information

We use your information to provide and improve our services. This includes scheduling and managing bin services, processing payments, invoicing, and sending service notifications. We also use this information to respond to customer inquiries, enhance website functionality, and comply with legal and security requirements. Your data helps us prevent fraud, unauthorized access, and abuse of our services while also assisting in internal audits, research, and data analysis. We may also use it to enforce our Terms & Conditions and other policies.

Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information with service providers such as payment processors, customer support systems, website analytics providers, and IT security firms that help operate our business. If required by law, court order, subpoena, or to protect our business, customers, and employees from fraud, threats, or illegal activities, we may disclose information to legal authorities. In the event of a merger, acquisition, or company restructuring, your information may be transferred as part of the business assets. Contractors and employees may also have access to your information only as necessary and under strict confidentiality obligations to fulfill service requests.

Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. These measures include encryption, secure payment processing, and access restrictions for employees and contractors. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials and preventing unauthorized access to your account.

Your Choices & Rights

You have control over your personal information and can update or correct your details by contacting us. You may opt out of promotional emails at any time, request that we delete your personal data (subject to legal and operational requirements), and request a copy of the personal data we have about you. If you wish to restrict how we process your data, you may submit a request for review.

Cookies & Tracking Technologies

We use cookies, pixels, and tracking technologies to enhance website functionality, analyze usage, and personalize your experience. Cookies may also be used for security purposes and fraud prevention. You can manage cookie settings through your browser or device settings to control how cookies are used.

Third-Party Links & Integrations

Our website may contain links to third-party sites, including payment processors and social media platforms. These external websites have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their privacy policies before engaging with their services.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child, we will take immediate steps to delete the information.

Customer Responsibilities

As a customer, you are responsible for providing accurate and up-to-date information to ensure successful service fulfillment. You must keep your login credentials secure and avoid sharing them with unauthorized parties. Ensuring that your contact information remains current for service-related communications is your responsibility. If you suspect unauthorized access to your account, you must notify us immediately.

International Data Transfers

If you access our services from outside the U.S., please be aware that your data may be processed and stored in the U.S. or other countries with different privacy laws. By using our services, you consent to the transfer of your information across international borders.

Policy Updates & Notifications

We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. Any updates will be posted on our website with the revised effective date, and we may notify customers of significant changes via email or other communication channels.

Reporting Security Issues

If you suspect a security issue, data breach, or unauthorized access, please contact us immediately.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at customersupport@binbuddies.services.

By using our services, you acknowledge and agree to this Privacy Policy.