Terms & Conditions

Welcome to Bin Buddies! These Terms and Conditions ("Terms") govern your use of our trash bin handling services. By signing up for or using our services, you agree to be bound by these Terms. Please read them carefully.

Service Overview

Bin Buddies provides a trash bin retrieval and return service. We move your bins to the curb on your designated pickup day and return them after collection. Our service follows your local trash collection schedule.

Service Eligibility

To use our services, customers must:

• Provide accurate and up-to-date contact and service address information.
• Ensure the property allows safe and clear access to bins.
• Maintain bins in working condition, including functional wheels and lids.

Customer Responsibilities

Customers must:

• Keep bins in an open and easily accessible location (not behind locked gates or blocked by vehicles).
• Maintain a safe, hazard-free path to bins.
• Secure pets during service times.
• Notify Bin Buddies of any service changes or cancellations at least seven days in advance.

Access Requirements

If bins are inaccessible, service may be skipped without refund. Customers must provide any relevant special instructions to ensure access.

Weather Conditions & Holiday Adjustments

Severe weather (e.g., heavy rain, wind, snow, ice) may delay or cancel service. We will attempt to reschedule and may offer a refund for services missed due to severe and unforeseen weather. Services may also be adjusted around holidays in accordance with your local waste provider’s schedule.

Pet Policy

For safety, all pets must be secured during service hours. If an unleashed or aggressive pet prevents service, it may be skipped without refund. We are not responsible for pet-related incidents, such as gates left open by waste collection services.

Missed Services & Refunds

If Bin Buddies misses a service due to our own error, we will offer a credit or reschedule.
If bins are not accessible at the designated time, no refund or rescheduling will be provided.
Cancellations made less than seven days before the scheduled service are non-refundable.

If your local waste collection service fails to pick up your trash, Bin Buddies is not responsible for returning to reposition the bins. We fulfill our responsibility by placing the bins curbside on time. No refunds or rescheduling will be issued in such cases.

Property & Damage Liability

Bin Buddies is not responsible for pre-existing damage to bins or property, or for damage caused by third parties (e.g., neighbors, city waste providers, wildlife, or weather). Claims of damage due to our negligence must be reported within 48 hours.

Waste Restrictions

We do not handle bins that contain hazardous materials, including:

• Medical waste
• Flammable substances
• Sharp objects or broken glass not properly contained

If such materials are found, service may be refused and no refund issued.

Theft or Vandalism of Bins

We are not responsible for lost, stolen, or vandalized bins. If a bin is missing, we will try to locate it, but replacement is the customer’s responsibility through their local waste provider.

Subscription & Payments

• Recurring services are automatically billed according to your selected plan.
• Payments are due on your billing cycle. Failed payments may result in service suspension.
• No refunds are provided for partially used service periods.

Service Pauses

Customers may request to place their service on pause by contacting customer support. No charges will be applied during the official pause period. For monthly subscribers, we will pro-rate your next billing cycle based on the number of days your service was paused. Pause requests must be submitted at least seven days in advance to avoid being charged for that service period.

Right to Refuse or Terminate Service

We reserve the right to refuse or terminate service for reasons including:

• Unsafe, unsanitary, or hazardous conditions
• Repeated access issues
• Harassment or abusive behavior

Dispute Resolution & Chargeback Policy

• Disputes must be first addressed directly with Bin Buddies.
• If unresolved, disputes will be settled through binding arbitration (excluding small claims court cases).
• Chargebacks for valid services will be disputed. Unauthorized chargebacks may result in a service ban.

Governing Law

These Terms are governed by the laws of the state in which Bin Buddies operates.

Contact

Questions? Reach out to us at:
customersupport@binbuddies.services

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.